Where’s my order?
Can’t wait to wear your Fearlesss items?!
Don’t worry girl, you will receive an email from us to confirm your order along with your order number, once your preferred courier has scanned the parcel you will then receive an email to confirm your own personal tracking information.
We know how desperate you will be to wear your order, so here’s the links to our couriers websites to track its progress.
Royal Mail - http://www.postoffice.co.uk/track-trace
DPD - https://www.dpd.com/tracking
Can I amend or cancel my order?
So sorry babes once your order has been placed we are unable to make any changes or cancel this as our super speedy team will have already started processing it.
Have you received my return and when will my refund be processed?
Don’t worry gal, once we have processed your return we will drop you an email to confirm your refund , please allow us up to 10 working days once we have recieved this back to process your request. If you haven’t received the email we do advise checking your junk/spam folder as these can bounce.
If you are a little worried that your return isn’t back with us in the 48 hour time frame, you can stick your ‘barcode’ number from your returns receipt into the Royal Mail website and check the status - http://www.postoffice.co.uk/track-trace
We have a speedy accounts team that aim to process your refund asap however we do ask for you to allow up to 10 working days for this to be completed.
Can I exchange my item(s)?
No! ☹ We wish we could girl but as we are a fast fashion company a lot of our styles sell out really quick, so to avoid disappointment we ask for you to re-order the new item and return the goodies you don’t wish to keep.
*Please note in exceptional circumstances where a faulty or incorrect item is received we do ask that you contact our team by using the form on this page so that we can exchange your item asap for you!
I’m having trouble with the website, what can I do?
When we add new stock and styles online, you girls go CRAZY mad! Meaning the website can be in high demand, If you’re unable to load the website we do advise to refresh your page, clear your cache or try using another device and you’ll be back shopping with us!
If you are still having issues make sure you contact us using the form on this page and we will be happy to help.
If you’ve forgotten your account password
(we all do at some stage)! Don’t worry, just click the following link to reset it! Don’t forget to check your junk folder if you haven’t received it - https://www.fearlesss.co.uk/customer/account/forgotpassword/
What are your sizes like?
We try our hardest to ensure our items are true to size, as us girls at Fearlesss HQ know how hard it can be ordering online. On occasions an item maybe made bigger or smaller in size, but we always state this in our product descriptions! If you do find a style doesn’t run true to size, please let our customer care team know as we always love to hear your feedback! – Just tell us using the form on this page.